Customer Service is handled by the merchants in partnership with Shoppable.
Customer Service is handled by the merchants in partnership with Shoppable. We have a 24-Hour Shopper Support team that will handle any questions after the shopper submits their order. Shoppable works with Shoppers to answer questions and help them with order tracking as needed. Most Shoppers know to direct questions about their orders, returns, and exchanges to the merchant, but Shoppable's team is backup support to ensure the shoppers have what they need. The Shopper Support team also jumps in to assist customers with their orders as needed.