"Shoppable's support team allows our larger business team to focus on order retention and producing actionable insights for our brand partners through valuable feedback collected from their shoppers through our technology."
Each of Shoppable's support representatives enable a seamless e-commerce experience for our brand partners' shoppers by providing expedient, live order support around the clock. The Shopper Support team is staffed nearly 24 hours, 7 days a week and help troubleshoot order issues live for shoppers that may be experiencing order processing delays due to:
- Product availability issues
- Product substitutions between retail partners
- Address validation errors
When shoppers reach out to Shoppable, brands can rest assured that their end-users can rely on support with post-purchase order inquiries such as general order status questions, tracking information, connections to retail partner support teams, and more!
The Shopper Support Team works strategically to identify key trends surrounding retailer order experience. When a shopper reaches out about a popular or hard-to-find product, the support team immediately connects shoppers to a point of purchase through our retail partners, wherever possible.
Shoppable's support team allows our larger business team to focus on order retention and producing actionable insights for our brand partners through valuable feedback collected from their shoppers through our technology.
Contact the support team HERE.