Shopper Pricing and Substitution Policy

All quantities and prices of products displayed on sites “Powered by Shoppable” are set by Shoppable’s retail partners. Such quantities and prices when checking out...

All quantities and prices of products displayed on sites “Powered by Shoppable” are set by Shoppable’s retail partners. Such quantities and prices when checking out through sites that are Powered by Shoppable, mirror those on the applicable retailer’s website.

Because some retailers may change their product quantities and prices throughout the day, occasionally such changes may affect your product order before the update is sent from the applicable retailer to Shoppable’s platform. Unfortunately, this is beyond our control, but we want to ensure we are transparent with our shoppers, that we always try to get you the best price, and that we can handle these select situations as seamlessly as possible – such that when inter-day retailer fluctuations do occur, proper expectations are communicated and maintained.

The following conditions, which encompass Shoppable’s Pricing and Substitution Policy, intend to address and manage any such fluctuations in pricing or availability with minimal disruption to the overall customer experience.

 

If you chose to opt-in for Shoppable’s Pricing and Substitution Policy at checkout, you consent to the following conditions:

 

Price Fluctuations:

  • The automatic processing of your order if the product price decreases below the original checkout price or increases to no more than 10% above the original checkout price.
  • If the fluctuation exceeds 10% above the original checkout price, a member of the Shoppable Shopper Support Team will contact you to either approve the higher price or cancel the product purchase at no charge.
  • If the Shoppable Shopper Support Team does not receive a response from you within 24 hours, the product purchase will be automatically cancelled. This would happen before your card is charged so you won’t have to go through the hassle of a refund.

Changes in Product Availability:

  • An automatic substitution will take place through a different Shoppable retail partner when (i) a product is no longer available at the original retailer or is available at the original retailer at a price that is more than 10% (including shipping costs) above the original checkout price, and (ii) the product price through the different Shoppable retail partner is below the original checkout price or is no more than 10% (including shipping costs) above the original checkout price.
  • If a product is no longer available at the original retailer and the same product is found at a different retailer at a price above 10% of the original checkout price (including shipping), a member of the Shoppable Shopper Support Team will contact you to either approve the higher price or cancel the product purchase at no charge. If the Shoppable Shopper Support Team does not receive a response within 24 hours, the product purchase will be automatically canceled at no charge.
  • If a product is no longer available at the original retailer and is not in stock through a different retailer, you will be notified and the product purchase will be automatically canceled.
  • Cancellation of an order would happen before your card is charged so you won’t have to go through the hassle of a refund.

 

If you chose to opt out of Shoppable’s Pricing and Substitution Policy at checkout, you consent to the following conditions:

 

Price Fluctuations:

  • A member of the Shoppable Shopper Support Team will contact you to either approve the higher price or cancel the product purchase for a full refund. Lower prices will be automatically approved.
  • If the Shoppable Shopper Support Team does not receive a response within 24 hours, the product purchase will be automatically canceled and nothing will be charged to your card.

Changes in Product Availability:

  • If the product is no longer available at the original retailer, and is in stock at a different retailer, a member of the Shoppable Shopper Support Team will contact you to approve the substitution or cancel it for a full refund. If the Shoppable Shopper Support Team does not receive a response within 24 hours, the product purchase will be automatically canceled at no charge.
  • If the product is no longer available at the original retailer or through a different retailer, you will be notified and the product purchase will be automatically canceled at no charge.
  • Cancellation of an order would happen before your card is charged so you won’t have to go through the hassle of a refund.

 

We reserve the right to cancel an order for any reason, including as a result of incorrectly priced items. If we cancel an order, we will refund your account for the amount paid if your card has already been charged. We reserve the right to amend this Pricing and Substitution Policy at any time by posting a copy of such amended policy to the Shoppable site, which would apply to any future product purchases.

 

If you have any questions about placing an order, please email Shoppable’s Shopper Support Team