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My Orders & Shopper Experience
- How do shoppers track their orders?
- What Does “Powered By Shoppable” Mean?
- How Do I Make A Purchase?
- What is a Merchant of Record (MoR)?
- Who handles customer service?
- How do you calculate shipping fees?
- What causes a delay in order processing?
- Why does Shoppable process pre-authorizations during checkout?
Shopper FAQs
- Do you accept GooglePay or ApplePay?
- What is your return policy? How do I make a return?
- What payment methods do you accept?
- Are your prices the same offered by a retailer on their website?
- What Happens Once I Place My Order?
- What Shows Up On My Credit Card Statement?
- How Do I Track My Order?
- How Do I Return Or Exchange An Item?
- How Do I Cancel An Order?
- How Do I Change A Color Or Size In My Order After The Order Has Been Placed?
- Is My Credit Card Information Safe?
- What If I Have Questions After I Place An Order That Is Not Listed Above?
- Tell me about sales tax
- I have a question about an order I placed.
- Where is my order?
- How does the Shopper Support team assist with order processing?
- Shopper Pricing and Substitution Policy