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Help Center
Orders & Shopping Experience
Shoppable® Technology
Shoppable Setup Docs
General
Releases
Reporting
Orders & Shopping Experience
Shopper FAQs
My Account & Billing
Billing
User Accounts
Data Security & Compliance
Merchants & Product Catalog
FAQs for Merchants
Customer FAQs on Merchants & Products
Shoppable® Ad Experience™
Shoppable® DTC Lite ™
Orders & Shopping Experience
Why Shoppable processes pre-authorizations during checkout.
FAQ
At what point is the shopper's credit card charged?
How do shoppers track their orders?
What causes a delay in order processing?
Who handles customer service?
How do you calculate shipping fees?
What Does “Powered By Shoppable” Mean?
How Do I Make A Purchase?
Shopper FAQs
Shopper Pricing and Substitution Policy
Do you accept PayPal or ApplePay?
What is your return policy?
What payment methods do you accept?
Are your prices the same offered by a retailer on their website?
What Happens Once I Place My Order?
What Shows Up On My Credit Card Statement?
How Do I Track My Order?
How Do I Return Or Exchange An Item?
How Do I Cancel An Order?
How Do I Change A Color Or Size In My Order After The Order Has Been Placed?
Is My Credit Card Information Safe?
What If I Have Questions After I Place An Order That Is Not Listed Above?
Tell me about sales tax
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